What’s Up with That? Lightning, not alert, knocks off Comcast


Many Comcast customers in Williamson County experienced interruptions in cable service over the weekend related to Saturday night’s storm.

However, the cause was not the national Emergency Alert System, which has caused problems in the past.

However, the cause was not the national Emergency Alert System, which has caused problems in the past.

Sara Jo Houghland with Comcast confirmed that lightning directly hit the Comcast network that serves Williamson County Saturday night, impacting customers in that area.

Comcast has not released an official number of affected households.

“We apologize for any inconvenience this may have caused,” Houghland said, reporting that service was up and running again within an hour.

Many who were impacted, however, suspected the tornado warning alert could have caused the problem.

“I have confirmed that there were no EAS interruptions or errors in the Middle Tennessee area,” Houghland said.

The EAS is a national public warning system that requires broadcasters, cable television systems, and other service providers to supply a communication capability for national, state or local authorities to deliver emergency information. Such information includes AMBER alerts and weather events.

In September, Middle Tennessee Comcast customers experienced a “freeze” in their service after an AMBER alert for Spring Hill resident Ben Tipton, 11.

After broadcasting the AMBER alert, the system jumped to C-SPAN and remained stuck on that channel.

A tornado warning was issued for Williamson and Davidson Counties Saturday night, but no reports emerged of one touching down in the area.

Brentwood Fire and Rescue Chief Brian Goss and Assistant Police Chief Tommy Walsh confirmed that no major damage occurred in Brentwood due to the storms.

Franklin Police reported some standing water on Mallory Lane via Twitter on Saturday night, but no lasting damage.

About The Author

Kelly Gilfillan is the owner-publisher of Home Page Media Group which has been publishing hyperlocal news since 2009.

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